Legal
Refund & Cancellation Policy
Effective date: 11 July 2026
We want trying Roadmapper to feel risk-free. This policy explains when you can get your money back and how cancellation works. It forms part of our Terms of Service.
1. Plans at a glance
| Plan | Billing | Money-back window |
|---|---|---|
| Explorer (Free) | — | Nothing to refund |
| Architect Pro — monthly | One month per payment | 7 days from first purchase |
| Architect Pro — annual | One year per payment | 14 days from first purchase |
| Career Sprint | One-time, 90 days of Pro | 7 days from purchase |
| Credit top-up packs | One-time purchase | 7 days from purchase, on unspent credits |
You can try Architect Pro free for 7 days, once per account, without entering a payment method — so the windows below are a backstop, not the way to try the product. A trial costs nothing and there is nothing to cancel: it expires on its own.
2. Money-back guarantee
- If Roadmapper isn’t for you, email us within the window above and we will refund the payment in full — no questions asked.
- The guarantee applies to your first purchase of each plan type, once per account.
- We may decline a refund where usage indicates the guarantee is being abused — for example generating a large volume of AI roadmaps or exports and then requesting a refund, or repeated purchase-and-refund cycles.
2a. Credit top-up packs
- Credits are consumed the moment an AI generation runs, and that generation costs us real money — so a top-up pack is refundable on the credits you have not spent, within 7 days of purchase. We refund the unspent portion of that pack and remove those credits from your balance.
- Credits included with a plan are part of that plan’s price and are covered by the plan’s money-back window above, not separately.
- If a generation fails because of a fault on our side, its credits are returned to your balance automatically — you do not need to ask for a refund for that.
3. Cancellation
- Paid plans are fixed-term — they run to the end of the period you paid for and (currently) do not auto-renew, so there is nothing to cancel to avoid a future charge. We remind you before a plan expires.
- Outside the money-back window, payments are non-refundable and your plan stays active until it expires; you keep full Pro access for the remainder of the term.
- When a plan expires, your account moves to Explorer (Free). Your data — roadmaps, streaks, reviews, documents within free limits — is retained per the Privacy Policy.
- If we ever introduce auto-renewing subscriptions, you will be able to cancel renewal in-app at any time and this policy will be updated first.
4. Duplicate, failed or incorrect charges
Duplicate payments and amounts charged where the plan was never activated are refunded in full, at any time — just tell us. If a payment fails but is debited, the amount is normally auto-reversed by your bank/Razorpay within 5–7 business days.
5. How to request a refund
- Email cognix@roadmapper.space from your registered email address.
- Include the payment reference (from your Razorpay receipt) and, optionally, a line on why — it helps us improve.
- We confirm within 2 business days. Approved refunds are issued to the original payment method via Razorpay and typically reach you in 5–7 business days (timing depends on your bank).
6. Service credit and downtime
If a prolonged outage on our side materially prevents you from using a paid plan, we will extend your plan by the affected time (or refund pro-rata at our discretion).
7. Your statutory rights
Nothing here limits rights you have under applicable consumer-protection law, including the Consumer Protection Act, 2019 (India).
8. Contact
Cognix · Roadmapper — cognix@roadmapper.space